TERMS & CONDITIONS

CUSTOMER CARE

J Borst Knives takes great care to make sure each customer is happy with their purchase.

Every order is sent by An Post postal service, registered and insured.

A tracking number will sent the same day it is posted.

Delivery times vary depending on where you live.

We are not responsible for any import duties or taxes entering any non EU country through customs.

We will clearly state on the customs form the full value of the item.

Every knife we send out will be sharpened and it will be extremely sharp so please be careful opening the package.

We are not responsible if you cut yourself or harm yourself, or others, or in any other way using our knives.

The customer is responsible for any return fees  and returns have to be made within 14 days of purchase.

Any items that are returned must be sent back in the same condition that they arrived in.

If an item is damaged on return the money will not be refunded.

Commissions and custom orders all have a 50 percent of the agreed total cost to be paid up front. The remainder to be paid once the customer is happy with the final product.

Care instructions are sent with each knife, there are no guarantees if these instruction are not followed.

We do not send knives to anyone under 18 years of age and we reserve the right to not send knives to anyone we feel might use them in a non appropriate manner.

We do not do collaborations so please don't ask.

We do not use any endangered or banned materials in the manufacture of our knives.

Please do not purchase a knife unless you fully understand that these are premium quality knives that need to be maintained properly and need to be sharpened correctly.

All content of this website is sole property of J Borst Knives.

Please do not hesitate to contact us if you have any further questions.

J Borst Knives Privacy Policy

 This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

J Borst Knives collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide J Borst Knives with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies

How will we use your data?

J Borst Knives collects your data so that we can:

  • Process your order.

What are your data protection rights?

J Borst Knives would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request J Borst Knives for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that J Borst Knives correct any information you believe is inaccurate. You also have the right to request J Borst Knives to complete the information you believe is incomplete.

The right to erasure – You have the right to request that J Borst Knives erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that J Borst Knives restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to J Borst Knives processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at:

Or write to us:

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

J Borst Knives uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

  • [Add any uses your company has for cookies]

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – J Borst Knives uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – J Borst Knives uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

J Borst Knives keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 28 May 2021.

How to contact us

If you have any questions about J Borst Knives privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: jborstknives@hotmail.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that J Borst Knives has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

- Offline Payments